Southwest Airlines’ Boarding Anarchy: When Rules Don’t Rule the Gates
Some gate agents follow the rules, and others seem to let things slide. The honor system simply does not work in this setting – people will take advantage of it.
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Points, miles, and snide remarks.
boarding process
United Airlines Adopts “WILMA” Boarding Order
United Airlines has noticed that it takes them an average of two minutes longer to board a flight now compared to 2019. You might think that two minutes isn’t much, but when multiplied across their entire network, it’s clear that time can quickly add up.
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